FAQ

Questions about Account

• What should I do when I forget my login password?
• What should I do when my mobile phone number is invalid or lost?
• Why do I need to set an asset password?
• What if I lost my asset password?

Questions about Order

• The time to distribute mining income on Weminer
• Why the amount of minging incomes are different everyday?
• May I apply for a refund when I wanna quit mining?

Questions about Payment

• How to pay electricity fee for hashrate order?
• What payment methods does Weminer support?
• Can I renew my hashrate order？
• How to calculate the total theoretical earnings of order?

Questions about Withdrawal

• Deposit/withdrawal rules and withdrawal fee on Weminer
• How long does it take for coin withdrawal？
• What are the causes when coin withdrawal is failed?
• What should I do when the coin was withdrawn to a wrong address?
• How to convert my cryptcurrencies into Fiat money?